MIT Police-Communications Center

The MIT Police-Communications Center (MITCC), is the nerve center of the department, linking the MIT community to first responders and outside resources when needed. Dispatchers handle Emergency and non-Emergency telephone calls that are triaged and dispatched by radio or referred to outside response agencies where applicable. The dispatchers of MITCC command a state-of-the-art digital radio system with connectivity to state and regional agencies, a computer aided dispatch and records management system, and access to state and federal criminal justice computer networks. In addition to customary dispatcher roles, MITCC staff monitor an extensive network of campus alarms and access control systems. Additionally, they have access to live security camera feeds to help the Police further assess significant incidents to which they are alerted. Dispatchers are members of the Association of Public-Safety Communications Officials (APCO) and are Emergency Medical Dispatch (EMD) certified. Dispatcher Operations are overseen by Sergeant Gomez.